Your satisfaction matters. If you need to return something, we have made it simple. This policy applies to all products bought on embarkvetgift.com.
Return Window
You have 30 calendar days from the delivery date to return an item. The delivery date is the day the carrier marks the package as delivered.
Condition Requirements
To be eligible, the item must be unused, in its original condition, and include all original packaging, tags, and accessories. If the item is defective, damaged on arrival, or not as described, it also qualifies, as long as you tell us within 30 days of delivery. Used, washed, altered, or damaged items (after delivery) are not returnable, except for defects present at delivery.
Starting a Return
Email info@embarkvetgift.com with your order number, name, item, and reason. We will reply within 1–2 business days with a prepaid return label and instructions. Please do not send anything back without contacting us first.
Return Shipping
We pay for return shipping. You will get a prepaid label. There is no restocking fee. We refund the full purchase price.
Return Address
EmbarkVetGift
Returns Department
17 Native Oak Ct, Palm Coast, FL 32137, United States
Refund Process
Once we receive your return, we inspect it within 1–2 business days. If approved, we refund to your original payment method. It takes 7–10 business days for the refund to appear on your statement, depending on your bank. If not approved, we will email you with the reason and available options.
Exchanges
We do not do direct exchanges. Return the original item for a refund and place a new order.
Cancellations
You can cancel for free before shipment. After shipment, use the return process.
Contact
info@embarkvetgift.com or +1 386-627-4364, Monday–Friday 9:00 AM – 6:00 PM ET.